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STORE POLICIES

  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to anyone not holding an active Federal Firearms License. For that reason, firearms purchased online may be picked up at our location with appointment or shipped to an FFL near you. We will only ship firearms to other licensed Federal Firearms License holders. We may contact and verify the FFL you select during checkout before we ship your firearm. The buyer is encouraged to contact the receiving FFL licensee before purchase. The minute you submit an order online, the order is processed and sent to the distributor/manufacturer for fulfillment. NewOrder Arms cannot guarantee how long it will take for your order to be filled by the distributor or manufacturer. Make sure you are capable and legal to purchase BEFORE you order the firearm!

  • Items in stock at our location will be ready for pickup with appointment only after we contact you. Items must be picked up within 10 days after we contact you. After the 10th day, a $10 per day storage fee will be applied. After 30 days, the item will be considered abandoned and will become property of NewOrder Arms without a refund. Any Items shipped to our location from our vendors will have the same policy.

  • RETURNS

  • There are no returns or refunds on the following products:
    *Special orders and products that are custom configured to your specifications.
    *Products sold "as is" or "used" or that have been installed or used after receipt, which includes used firearms.
    *Any firearm (handgun, rifle, shotgun or receiver), once transferred to buyer. All firearms must be replaced and warranted by manufacturer. Please use UPC code when ordering specific item before you order online. No Refunds or Returns on any FIREARM!
    *Illumination devices, electronic sights, optics, night vision equipment, weapon lights/flashlights and ammunition of any caliber.                                                                                                            
  • GENERAL FIREARM SALES

  • All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

  • All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.                                                                 

  • If you order a firearm that is unable to be transferred due to a (failed/denied) NICS background check, there will be a NICS denial fee of 25% of the cost of the firearm. The fee will be subtracted from the orginal cost of the gun and refunded once the customer completes and provides NICS appeal documentation. If you had the firearm shipped to another FFL dealer, you will have to pay the shipping and or transfer fees they may have with that FFL dealer directly. If you receive a (delayed) response from the NICS background check, you must wait 3 full business days before the firearm can be transferred to you. Please check local city and state laws for taking possesion of any firearm from a FFL dealer.

  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT AND SHIPPING

    When searching for a specific item please use the manf model#, SKU, UPC # or any detailed reference for that product. If you do not see it on our website please email us info@neworderarms.com and we will do our best to find it for you. All orders are shipped promptly from a distributor warehouse or our in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available once shipped. NewOrder Arms cannot guarantee how long it will take for your order to be filled by the distributor or manufacturer. Shipping prices will change depending on item being shipped. Shipping fees will be calculated at checkout and shipped using ground or air 1-3 business days. Shipping items to our store for pick up with have no shipping fees. There will be a storage fee of $10 for all ammunition orders for pickup. We do not sell or ship anything to the following locations: Alaska, Hawaii, APO/FPO AA, APO/FPO AE, APO/FPO AP, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, US Virgin Islands or PO Boxes.

    NewOrder Arms will ship any firearm posted to any FFL dealer in all 48 Continental States. Do not purchase a firearm online if your state restricts you from acquiring it without abiding by the laws of that City/State. The States of California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Maryland, Massachusetts, Nebraska, New Jersey, New York, Oregon, Rhode Island, Washington and Vermont may require state permits or have firearm restrictions. Please know your local LAWS before you buy anything!

    We do not sell or ship magizines with a higher capacity than your state restricts. Know your local laws before you purchase online!

    • California (10 rounds)       
    • Colorado (15 rounds) (8 rounds for rifles)
    • Connecticut (15 rounds)
    • Delaware (15 rounds)
    • District of Columbia (10 rounds)
    • Hawaii (10 rounds)
    • Maryland (10 rounds)
    • Massachusetts (10 rounds)
    • New Jersey (15 rounds)   
    • New York (10 rounds)
    • Oregon (10 rounds)
    • Rhode Island (10 rounds)
    • Vermont (10 rounds)
    • Washington (10 rounds)
  • FFL TRANSFERS AND STORAGE FEES

    All FFL Requests must be made by a valid FFL license holder. All FFL Transfers will be $25. Please allow at least 2 business days for transfers to be received when delivered. All items shipped to NewOrder Arms must be picked up within 10 days after we contact you for pickup. After the 10th day, a $10 per day storage fee will be applied. After 30 days, the item will be considered abandoned and will become property of NewOrder Arms.                                                                                                                                                                                    

  • We require that the transferring FFL must make contact requesting our FFL prior to shipping any firearms. When transferring firearms to us please include a copy of your FFL along with an invoice. Invoice should include customer information (name, phone number, order #) and firearm information (make, model, serial number and purchase date) If you have any questions please email us at info@neworderarms.com                                                                                                                           

  • If you fail a NICS background check (denied response), you must contact the seller for a return. You will be responsible for any fees associated with the return, including shipping and packaging. There will still be a $25 charge for a deny or delayed response for your NICS background check. If you receive a (delayed) response from the NICS background check you will have to wait 3 full business days before the firearm can be transferred to you. The customer can complete and provide a NICS appeal documentation but the firearm will be charged a $10 fee daily until we receive that documentation up to 30 days. After that time the firearm will become NewOrder Arms property. Please check local city and state laws for taking possesion of any firearm from a FFL dealer. 

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas. Ammunition will be drop-shipped from our vendors or shipped to our store for pick up by appointment only. There are no returns or refunds on ammunition.

  • AMMUNITION cannot be sold/shipped to the following states:

    • California
    • District of Columbia
    • Massachusetts
    • New York